{"version":"1.0","provider_name":"CSE Crosscom Australia","provider_url":"https:\/\/csecrosscom.net\/au","author_name":"katelynclark","author_url":"https:\/\/csecrosscom.net\/au\/author\/katelynclark\/","title":"Beyond Break-Fix Support: The Value of Managed Service Agreements","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"eocrAhB7q0\"><a href=\"https:\/\/csecrosscom.net\/au\/insights\/the-value-of-managed-service-agreements\/\">Beyond Break-Fix Support: The Value of Managed Service Agreements<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/csecrosscom.net\/au\/insights\/the-value-of-managed-service-agreements\/embed\/#?secret=eocrAhB7q0\" width=\"600\" height=\"338\" title=\"&#8220;Beyond Break-Fix Support: The Value of Managed Service Agreements&#8221; &#8212; CSE Crosscom Australia\" data-secret=\"eocrAhB7q0\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/csecrosscom.net\/au\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/csecrosscom.net\/au\/wp-content\/uploads\/sites\/9\/2026\/10\/Blog-Post-Image-Format-CSE-Crosscom-managed-service-agreements.webp","thumbnail_width":1200,"thumbnail_height":630,"description":"Most communications and security systems are designed with reliability in mind. Maintaining that reliability over time is a different challenge. Software updates, infrastructure changes, user growth and evolving operational requirements can all influence system performance throughout its lifecycle. When systems support critical activities, organisations often require more than reactive fault response. They need visibility into..."}