Communications system management – scalable, on-demand technical support
Our in-house preventative and corrective maintenance solutions provide asset integrity and guaranteed performance. Supplying on-demand and scalable technical expertise, CSE Crosscom supports the day-to-day operation of mission-critical and major communications systems and infrastructure.
Our customers benefit from the best advice and innovation, with access to our skilled manpower solutions and the latest technologies.
Managing costs across all facilities, sites and devices
Whilst we guarantee the quality of any solution installed by our expert team at CSE Crosscom, inspection and maintenance is a necessary service to maintain the performance and longevity of any solution. With dedicated preventative and corrective servicing personnel on hand, CSE Crosscom can attend scheduled maintenance requests or attend emergent corrective jobs should the need arise to ensure your solution is back up and running with minimal downtime – and back to optimal performance.
A planned maintenance strategy helps manage operational costs for communications hardware and infrastructure while protecting you from unplanned outages. No matter the stage of your project, a well implemented strategy can ensure smarter ways of working.
Benefits of maintenance services
- Tailored support solutions to prevent the likelihood of major outages
- 24/7 access to skilled technical support
- Optimise the operation and life of technologies with regular Preventative Maintenance Inspections (PMI’s)
- Scale up for mini projects like shutdowns
- Manage critical spares and hot swaps
- Asset Management, remote monitoring and reporting
- Clearly defined agreements with response times and escalation procedures
Intrinsically safe communications solutions
If you’re working in remote and challenging environments, our maintenance solutions ensure you not only meet end-user requirements but comply with both functional and industry-related safety regulations. Our accredited systems testing procedures are aligned with company or project technical specifications, legislative and Australian Standards.
From a shopping centre to an offshore oil rig, we design a comprehensive support service around your unique industry or environmental requirements. Our integrated communications management services include:
- Asset management
- Contract management
- Remote monitoring and system provisioning
- Configuration management
- Incident management and service provider escalation
- Data collation and reporting
Delivering turnkey maintenance solutions
CSE Crosscom delivers level 1, 2 and 3 maintenance solutions and can conduct vendor management for tiers 4 and 5. Clients can design a strategy that involves integrated tiers of support.
CSE Crosscom technicians provide on-site services in collaboration with the client’s IT and/or electrical teams.
Radio Rental and system maintenance agreements
Customers under a preventative maintenance or rental-managed service agreement, benefit from our priority radio repair and exchange program designed to minimise downtime and improve site safety. Our ability to manage the repair of radio components in-house guarantees rapid turnaround on service and warranty claims.
We coordinate with the manufacturer on your behalf to identify product failures, component damage, and can calibrate and align equipment back to manufacturer standards.
We also offer short and long-term radio hire contracts to support rapid on-site scaling, project-based work and replacements as required.