Insights
Retail Safety Solutions for the Festive Season: Combatting Shoplifting and Antisocial Behaviour
10 November 2025For retailers bracing for the incoming festive period, an interconnected communication and safety solution will support your frontline staff, reduce retail crime and improve efficiency.
The festive season is the busiest time of year for Australian retailers, and 2025 is shaping up to be no different. With a projected 14% increase in holiday spending compared to last year, retailers are preparing for a surge in foot traffic. While online shopping continues to grow, in-store experiences remain a priority for many consumers, with 71% of Australians preferring to shop in person according to the 2025 Retail Holiday Report from Deloitte.
But with this seasonal shift comes a familiar challenge: a spike in antisocial behaviour, shoplifting and theft. As cost-of-living pressures continue to shape consumer sentiment, retailers are seeing a rise in opportunistic and violent incidents. Protecting staff and securing storefronts has never been more important.
At CSE Crosscom, we understand the pressures retail teams face during peak periods. Our suite of communication and safety solutions is designed to help retailers respond faster, work smarter and create safer environments for staff and customers alike.
Body Worn Cameras
Retail crime cost Australian businesses over $9 billion in 2024, and the trend is only climbing. Post-COVID, many retailers have reported a rise in aggressive and violent behaviour, prompting a shift towards smarter, more scalable safety solutions.
Body Worn Cameras are fast becoming a frontline essential. The Motorola Solutions V200 Body Worn Camera acts as a virtual bodyguard for staff, capturing incidents in real time to support rapid response, accurate reporting and deterrence.
Built for the demands of retail, the V200 offers high-definition video and Go-Live audio capture, a pre-record buffer to ensure critical moments aren’t missed, and secure, encrypted storage to protect sensitive footage. Its compact, lightweight design makes it comfortable for all-day wear, while the docking and upload station streamlines end-of-shift data transfer and charging. With excellent low-light performance, it’s just as effective in dimly lit stockrooms as it is on the shop floor.
Curve Radios
In a fast-paced retail environment, communication needs to be instant, clear and reliable. The Motorola Solutions Curve two-way radio is purpose-built for retail, combining the simplicity of push-to-talk with the intelligence of Wi-Fi-enabled cloud connectivity.
Curve allows staff to stay connected without the distractions of a smartphone. Voice commands can trigger direct or group calls, while voicemail functionality ensures important messages aren’t missed or customer dealings interrupted. With ten channel options and seamless interoperability with other Motorola devices, Curve helps teams coordinate across departments, respond to incidents quickly and maintain a high standard of customer service.
Its durable, retail-ready design is built to withstand the knocks and spills of a busy store, while the long-lasting battery ensures it keeps up with your team throughout the longest shifts. With cloud-based device management, IT and security teams can remotely configure settings, manage permissions and push updates—reducing downtime and simplifying support.
CSE Smart Gateway Hub
Retail operations are complex at the best of times. During the festive season, they become even more demanding. CSE Crosscom’s Hub Solution brings together the tools that matter—push-to-talk radios, video security, access control and cloud connectivity—into one powerful platform designed for fast, coordinated incident response.
Whether it’s a body worn camera activation, a door sensor trigger or a customer service button press, alerts are instantly directed to the right team members. The system is fully configurable using our CSE Crosscom portal, allowing you to tailor audio flows and escalation paths to suit your store’s layout and staffing model. Compatible with both the V200 and Curve, the Hub ensures your safety and communication systems work together seamlessly.
In a retail setting, the Hub acts as a central point of coordination. For stores with multiple customer service points, alerts can be sent via two-way radio to notify the closest available staff, with the exact location identified. Anti-theft sensors can also be connected to the Hub to alert security teams to suspicious activity, or to trigger a tone that deters theft in real time.
The Hub can also integrate with smart trolleys, enabling alerts when trolleys are tampered with or exit the store without passing through a checkout. With a vast signal range, it’s built to perform in complex indoor environments and expansive locations—such as multi-level stores, car parks or warehouse spaces—ensuring consistent coverage where it matters most.
With real-time analytics, remote monitoring and secure cloud hosting, the Hub gives you the visibility and control you need to stay ahead of incidents and maintain a safe, responsive retail environment.
A Safer Season Starts with Smarter Solutions
The festive season brings opportunity—but also risk. As foot traffic increases, so too does the pressure on your frontline teams to manage safety, service and operations seamlessly. With CSE Crosscom’s integrated suite of communication and safety solutions, you can meet the moment with confidence.
Whether you’re looking to deter theft, empower your staff or streamline incident response, we’re here to help you build a safer, smarter retail environment.
Talk to our team today to explore a tailored solution that fits your store’s unique needs.
